Terms of Use

Last Updated: January 15, 2024

Acceptance of Terms

Welcome to travelgyd.travel. These Terms of Use ("Terms") constitute a legally binding agreement between you and TravelGyd Adventures LLC, a Delaware limited liability company with its principal place of business at 651 N Broad St, Suite 201, Middletown, DE 19709, New Castle County, United States ("TravelGyd," "we," "us," or "our"). By accessing or using our website, mobile optimized pages, telephone services, or any travel planning or booking services we provide (collectively, the "Services"), you agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference.

If you are using the Services on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms. If you do not agree, you must not access or use the Services. We may modify these Terms from time to time; the "Last Updated" date above indicates when revisions took effect. Your continued use after changes constitutes acceptance unless applicable law requires a different process for enforceability.

Additional terms may apply to specific products, promotions, or group contracts. If supplemental terms conflict with these Terms, the supplemental terms control for that offering only.

Description of Services

TravelGyd Adventures LLC acts as a travel agency and itinerary coordinator. We assist clients with researching destinations, selecting flights, hotels, cruises, tours, transfers, travel insurance, and related arrangements. We facilitate reservations with third party suppliers and may charge service fees for planning, ticketing, changes, and after hours support as disclosed before you confirm a booking.

We are not a carrier, hotel operator, or insurer. Suppliers set their own rules regarding schedules, baggage, health requirements, and conduct aboard vehicles or vessels. Our role is to arrange contracts between you and those suppliers based on information you provide and availability at the time of booking. Displayed content on the Site is for general information; final terms appear on supplier confirmations, tickets, and invoices.

We may offer tools such as contact forms, quote requests, and optional newsletters. Features may change, and we may suspend or discontinue any feature with or without notice where reasonable under the circumstances.

Electronic communications you send to us may be monitored for quality assurance and training in accordance with our Privacy Policy. Recordings or transcripts, where used, are handled with access controls appropriate to personal data.

User Accounts

Where we provide account registration, you agree to supply accurate, current, and complete information and to update it promptly. You are responsible for safeguarding passwords and for all activity under your credentials. Notify us immediately at [email protected] or [email protected], or call +1 (302) 618-4073, if you suspect unauthorized access.

We may suspend or terminate accounts that violate these Terms, pose security risks, or remain inactive for extended periods after notice when contact information is available. You may close your account by contacting us; closure does not erase records we must retain for legal or operational reasons.

Booking and Reservations

A booking request does not constitute a confirmed reservation until we issue a confirmation number or written acknowledgment and any required deposit is received and applied. Airfare, hotel rooms, cruise cabins, and tour seats are subject to availability and supplier rules. Name spelling on tickets must match travel documents; you are responsible for reviewing confirmations promptly and reporting discrepancies.

You authorize us to share necessary personal data with suppliers and global distribution systems to complete reservations. You agree to comply with supplier terms of carriage, accommodation policies, and local laws at destinations. Minors must travel with appropriate guardians and documentation as required by authorities.

We may refuse service if a requested itinerary is impractical, unsafe under current advisories, or incompatible with supplier requirements, provided we communicate the basis where appropriate.

Documents we forward, such as e tickets or hotel vouchers, remain subject to the underlying supplier contract. You should verify all dates, names, and segments before travel day and notify us of corrections as early as possible.

Pricing and Payment

Prices quoted are based on supplier rates, currency exchange where applicable, taxes, and our disclosed service fees at the time of quote. Third parties may change prices before ticketing; we will seek your approval before charging a higher amount than authorized. Payment methods may include credit or debit cards, bank transfer, or other means we approve.

You authorize us and our payment processors to charge your selected method for the total amount agreed, including subsequent adjustments that you approve for changes or additional services. You are responsible for chargebacks only where permitted by card network rules and after good faith efforts to resolve disputes with us directly. Fraudulent charge activity may be reported to authorities.

Taxes and government imposed fees may be estimated; final amounts appear on supplier documents. Currency conversion rates applied by banks or card issuers are outside our control.

If a payment fails or is reversed, we may cancel pending reservations after notice unless you provide an alternative valid method within the timeframe we specify. Outstanding balances must be settled before we release final travel documents where prepayment is required.

Cancellations and Refunds

Cancellation and refund rules depend on supplier fare rules, hotel policies, cruise contracts, insurance terms, and promotional conditions stated at booking. Many discounted fares are nonrefundable or carry penalties. We will explain known penalties before you commit, but you remain responsible for supplier changes that occur after confirmation.

When you cancel, we will request refunds or future credits from suppliers according to their policies. Processing times vary. Our service fees may be nonrefundable when stated in writing at booking. If a supplier fails financially or ceases operations, recovery may be limited to whatever protection plans, chargebacks, or insurance you arranged.

Force majeure events such as natural disasters, pandemics, strikes, or government orders may disrupt travel. Remedies depend on supplier policies, insurance coverage, and applicable regulations. We will use reasonable efforts to assist with rebooking but cannot override supplier rules.

Travel insurance is strongly recommended for international and high value itineraries. Policy terms control covered reasons and documentation; we can facilitate purchase through licensed partners when available, and any claim outcome depends on the insurer's review under those terms.

Acceptable Use

You agree not to misuse the Site or Services. Prohibited conduct includes: attempting to gain unauthorized access to our systems or other users' data; transmitting malware; scraping or harvesting data in bulk without permission; impersonating another person; using the Services for unlawful discrimination or harassment; submitting false payment information; or interfering with network security.

You will not use automated means to access the Site in a manner that degrades performance or circumvents access controls. We may investigate violations and cooperate with law enforcement. Remedies include suspension, termination, and pursuit of available legal remedies.

Intellectual Property

The Site design, text, graphics, logos, itineraries, photography we license, software, and compilation of content are owned by TravelGyd or our licensors and protected by United States and international copyright, service mark, and other laws. TravelGyd Adventures and related marks are service marks of TravelGyd Adventures LLC or used under license.

Subject to these Terms, we grant you a limited, nonexclusive, nontransferable license to access and display the Site for personal, noncommercial use. You may not copy, modify, distribute, sell, or create derivative works from our materials without prior written consent, except for temporary copies in your browser cache or as allowed by fair use.

If you submit feedback, testimonials, or photographs for marketing, you grant us a royalty free license to use them in promotional materials unless we agree otherwise in writing.

Framing the Site within another site, deep linking in a way that misrepresents affiliation, or using our service marks in metatags without permission is prohibited. Search engines may index public pages in the ordinary course; all other automated collection must follow our technical standards if we publish them.

Travel Advisories and Health

You are responsible for reviewing travel advisories issued by government agencies, entry requirements including visas and vaccinations, and health guidance relevant to your itinerary. Conditions change frequently; we provide general pointers but do not warrant that any destination is safe or accessible at a given time.

Carry adequate travel medical coverage where recommended. We are not a medical provider; consult qualified professionals regarding fitness to travel, medications, and vaccinations. Adventure activities may require waivers with suppliers directly.

Border officials may deny entry if documents or health credentials are incomplete. We provide checklist style reminders but you remain solely responsible for compliance with each country's rules, including transit stops.

Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR FREE, OR FREE OF HARMFUL COMPONENTS.

ANY RELIANCE ON INFORMATION FROM THE SITE IS AT YOUR OWN RISK. THIRD PARTY LINKS ARE PROVIDED FOR CONVENIENCE ONLY; WE DO NOT ENDORSE AND ARE NOT RESPONSIBLE FOR THIRD PARTY CONTENT OR SERVICES.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TRAVELGYD ADVENTURES LLC, ITS MEMBERS, MANAGERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF GOODWILL, DATA, ANTICIPATED SAVINGS, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR AGGREGATE LIABILITY FOR CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US FOR THE SPECIFIC BOOKING GIVING RISE TO THE CLAIM DURING THE TWELVE MONTHS BEFORE THE EVENT, OR (B) ONE HUNDRED U.S. DOLLARS IF NO SUCH PAYMENT APPLIES. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED.

We specifically disclaim liability for acts or omissions of airlines, hotels, cruise lines, tour operators, insurers, and other independent contractors, except where mandatory consumer protection law applies to our agency role.

Indemnification

You agree to defend, indemnify, and hold harmless TravelGyd Adventures LLC and its officers, managers, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including reasonable attorneys' fees) arising from: your use of the Services; your violation of these Terms; your violation of third party rights; or your travel arrangements and conduct. We will provide notice of any claim you must defend when reasonably practicable.

Governing Law and Jurisdiction

These Terms and any dispute arising out of or related to them or the Services shall be governed by the laws of the State of Delaware, without regard to conflict of law principles that would require application of another jurisdiction's laws. You agree that the state and federal courts located in New Castle County, Delaware, shall have exclusive jurisdiction over any action not subject to arbitration below, and you consent to personal jurisdiction there.

If you access the Services from other regions, you are responsible for compliance with local laws where applicable.

Dispute Resolution

Before initiating any court or arbitration proceeding, you agree to contact us at the addresses in the Contact section to attempt informal resolution for at least thirty days. If the dispute remains unresolved, either party may pursue binding arbitration administered by a recognized arbitration provider under its commercial rules, except that either party may seek injunctive relief in court for intellectual property or misuse of the Site.

ARBITRATION SHALL BE CONDUCTED ON AN INDIVIDUAL BASIS ONLY. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION OR CLASS WIDE ARBITRATION. If this class waiver is deemed unenforceable, the arbitration provision may be void for that dispute as permitted by law.

Notwithstanding the foregoing, consumers who cannot be bound by arbitration under applicable law may bring claims in courts of competent jurisdiction as those laws allow.

Either party may seek provisional remedies in any court of competent jurisdiction to protect intellectual property or confidential information pending completion of arbitration. The arbitrator may award the same damages and relief that a court could award, subject to the limitations in these Terms.

Unless applicable law requires a different fee allocation, each party bears its own attorneys' fees except where the arbitrator awards fees to the prevailing party under the provider's rules.

Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it enforceable while preserving the parties' intent.

Changes to Terms

We may revise these Terms to reflect changes in law, Services, or business practices. We will post updated Terms on this page and update the "Last Updated" date. Material changes may be communicated through the Site or email where appropriate. Your continued use after the effective date constitutes acceptance. If you do not agree, you must stop using the Services.

Contact

For questions about these Terms, bookings, or legal notices, contact TravelGyd Adventures LLC:

TravelGyd Adventures LLC
651 N Broad St, Suite 201
Middletown, DE 19709, USA
New Castle County, State of Delaware
Phone: +1 (302) 618-4073
Email: [email protected] or [email protected]
Website: https://travelgyd.travel

Written notices to TravelGyd may be sent to the postal address above and are deemed received when delivered by nationally recognized courier or certified mail.

These Terms, together with the Privacy Policy and any booking confirmation that references them, constitute the entire agreement between you and TravelGyd Adventures LLC concerning the Site and Services and supersede prior oral or written understandings on the same subject, except for fraud or written side letters explicitly signed by both parties. Headings are for convenience only and do not affect interpretation.