Privacy Policy

Last Updated: January 15, 2024

Introduction

TravelGyd Adventures LLC, a limited liability company organized under the laws of the State of Delaware with its principal business address at 651 N Broad St, Suite 201, Middletown, DE 19709, New Castle County, United States of America, operates the website located at https://travelgyd.travel (the "Site") and provides travel planning, itinerary coordination, booking assistance and related services (collectively, the "Services"). We respect your privacy and are committed to handling personal information in a responsible manner consistent with applicable United States privacy principles and our operational practices.

This Privacy Policy explains what categories of information we may collect from you or that you may provide when you visit the Site, request a quote, create or manage an account, communicate with our team, or purchase or arrange travel through us. It also describes our practices for using, disclosing, retaining and safeguarding that information, and the choices you may have regarding your data. By accessing the Site or using our Services, you acknowledge that you have read this notice and understand how we process personal information as described herein, unless a separate written agreement states otherwise for a specific engagement.

This Policy applies to information collected through the Site, email, telephone, in person at our Delaware office, mobile messaging you initiate with us, and offline channels where we reference this Policy. It does not apply to third party websites, airlines, hotels, cruise lines, tour operators, payment processors or other suppliers that maintain their own privacy notices. When you leave our Site or interact with a partner directly, their policies govern their use of your information. We encourage you to review those notices before you share sensitive details outside our direct relationship.

If you do not agree with the practices described in this Privacy Policy, you should discontinue use of the Site and refrain from submitting personal information to us. Where required by law, we will obtain consent before collecting or using certain categories of data. Residents of specific states may have additional rights as outlined in the section titled Your Rights and Choices.

Nothing in this Policy is intended to create contractual rights for third parties, and our obligations apply solely between you and TravelGyd Adventures LLC. If any provision of this Policy conflicts with a written service agreement you signed with us, the agreement controls to the extent of the conflict regarding the subject matter it covers. We document internal policies that align with this Privacy Policy and review those policies at least annually or when we introduce material new data processing activities.

Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked with you or your household, depending on how you interact with TravelGyd Adventures LLC. The scope of collection varies based on whether you browse anonymously, subscribe to updates, request a consultation, or complete a booking. We group the main categories below for clarity.

Personal information

Personal information includes identifiers and contact details you voluntarily provide. Examples include your full name, postal address, email addresses such as [email protected] or [email protected] when you correspond with us, telephone numbers, date of birth, passport or government identification numbers when travel documentation is required, frequent flyer or loyalty program identifiers, emergency contact names and phone numbers, dietary preferences, accessibility needs, and billing details when you authorize payment. We may also collect professional titles, company names and billing addresses for corporate or group travel arrangements.

When you call +1 (302) 618-4073, we may record call metadata such as date, time, duration and the number used, and we may retain notes from the conversation in our client relationship system. If you visit our Middletown office, we may retain a sign in log or visitor record where appropriate for security.

Booking data

Booking data consists of information necessary to reserve flights, hotels, cruises, tours, transfers, travel insurance and ancillary products on your behalf. This can include traveler names as they appear on travel documents, itinerary segments, departure and arrival cities, cabin or room categories, fare classes, ticket or confirmation numbers, payment card type and last four digits as processed by our payment partners, cancellation and change history, refund status, special service requests, and correspondence with suppliers regarding your reservation. We may also store copies of invoices, receipts, vouchers and electronic tickets issued by carriers or operators.

If you travel with companions, you may provide their personal information. You represent that you have authority to share such data for travel arrangements and that you have informed those individuals about this Policy where appropriate.

Usage data

Usage data is collected automatically when you interact with the Site or our digital communications. It may include your Internet Protocol address, browser type and version, device type, operating system, referring URL, pages viewed on travelgyd.travel, time and date of access, clickstream data, approximate geographic region derived from IP address, and whether you open emails we send. We may use cookies, pixels and similar technologies as further described in the section Cookies and Tracking Technologies. Aggregated or de identified statistics derived from usage data may be used to improve Site performance and marketing relevance without referencing you individually.

We may also receive information about you from third parties when you authorize us to obtain references, when a corporate travel coordinator provides traveler lists for a group, or when suppliers send updates that relate to your reservation. We treat such information under this Policy when we combine it with data we already maintain about you.

How We Use Your Information

We use the information we collect for legitimate business purposes related to providing and improving the Services, complying with law, and protecting our operations. Specific purposes include, without limitation, the following:

1. Providing travel planning and fulfillment. We use personal and booking data to prepare proposals, secure reservations with airlines and other vendors, issue tickets and documents, communicate itinerary changes, and coordinate support during your trip.
2. Account administration. If you maintain an online profile or client record with us, we use your information to authenticate access, reset credentials, maintain preference settings, and associate future bookings with your history.
3. Customer support and communication. We use contact details to respond to inquiries submitted through web forms, email or telephone, send service messages about bookings, and follow up on unfinished requests when you have asked us to do so.
4. Payment processing and fraud prevention. We share necessary payment information with card networks and processors to complete transactions, verify billing addresses, and monitor for unauthorized activity in line with industry standards.
5. Legal and regulatory compliance. We may use information to meet obligations under transportation security rules, export controls, sanctions screening where applicable, tax and accounting requirements, and lawful requests from courts or government agencies.
6. Quality improvement and training. We may review recorded interactions or booking patterns in aggregate to train staff, refine internal procedures, and evaluate supplier performance, using de identified data where feasible.
7. Marketing with consent. Where permitted and when you opt in, we may use your email or phone number to send newsletters, destination highlights, or promotional offers related to travel services. You may unsubscribe from marketing emails through the link in each message or by contacting us.
8. Site analytics and security. We use usage data to diagnose technical issues, analyze traffic trends, strengthen cybersecurity, detect malicious activity, and optimize page load performance across devices.
9. Business continuity and corporate transactions. In the event of a merger, acquisition, financing, or sale of assets, personal information may be transferred as a business asset subject to confidentiality obligations and notice where required.

We do not sell your personal information for monetary consideration as that term is commonly understood in certain state privacy laws. We also avoid using sensitive categories of data for purposes unrelated to the Services without appropriate authorization.

Cookies and Tracking Technologies

Our Site may use cookies, which are small text files stored on your device, along with similar technologies such as web beacons and local storage. Essential cookies enable core functions like session management, security tokens, load balancing and cookie consent storage. Analytics cookies help us understand how visitors navigate travelgyd.travel so we can improve content layout and fix errors. Functional cookies may remember preferences such as language or region when you return.

You can control many cookies through your browser settings as described in our Cookie Policy. Disabling certain cookies may limit Site functionality. We honor applicable consent requirements where we are required to obtain permission before placing non essential cookies.

Data Sharing and Disclosure

We share personal information only as needed to operate the Services or as permitted by law. Categories of recipients may include: travel suppliers such as airlines, hotels, cruise lines, ground operators and insurance carriers; global distribution systems and booking platforms we use to complete reservations; payment processors and banks; IT vendors hosting our systems or providing email delivery; and professional advisers including lawyers and accountants under confidentiality agreements.

We may disclose information if we believe disclosure is necessary to protect the rights, property or safety of TravelGyd Adventures LLC, our clients, or others; to enforce our Terms of Use; or to comply with a subpoena, court order, or regulatory inquiry. If we share data across borders, we take steps described under International Data Transfers.

We do not allow our service providers to use your personal information for their own independent marketing unrelated to our Services without your consent.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, unless a longer period is required or permitted by law. Booking records, contracts and payment documentation may be kept for several years to satisfy tax, accounting and dispute resolution needs. Marketing consents and unsubscribe logs are retained to demonstrate compliance with your choices. Usage logs may be stored for shorter periods unless needed for security investigations.

When retention periods expire, we delete or de identify information using commercially reasonable methods, subject to archival requirements. If you request deletion where applicable law grants such a right, we will respond in accordance with our verification procedures and legal exceptions.

Your Rights and Choices

Depending on your state of residence and the nature of our relationship, you may have rights to access, correct, delete, or obtain a copy of certain personal information we hold about you. You may also have the right to opt out of certain processing activities such as targeted advertising or sale of personal data where those terms apply. To exercise rights, contact us using the details in Contact Us. We may need to verify your identity before fulfilling a request.

You may update account information by contacting your travel advisor or our office. You can opt out of marketing emails by using unsubscribe links. Telephone subscribers may ask us not to send promotional SMS where we use that channel. We will not discriminate against you for exercising privacy rights granted by law.

If we deny a request where permitted by law, we will explain the reason and inform you of any appeal options available in your jurisdiction.

Data Security

We implement administrative, technical and physical safeguards designed to protect personal information from loss, misuse, unauthorized access, disclosure, alteration and destruction. Measures may include role based access controls, encryption in transit for the Site where supported, secure development practices, employee training, vendor assessments, and incident response procedures. No method of transmission over the Internet or electronic storage is completely secure; therefore we cannot warrant absolute security. You should also protect your account credentials and notify us promptly of suspected unauthorized use.

Children's Privacy

Our Services are not directed to children under thirteen years of age, and we do not knowingly collect personal information from children in that age group through the Site without verifiable parental consent where required. If you believe we have collected information from a child under thirteen, please contact us and we will take steps to delete it promptly. Parents or guardians booking travel for minors may provide necessary traveler data as part of a family reservation.

International Data Transfers

TravelGyd Adventures LLC is based in the United States. When you arrange international travel, your information may be transferred to countries where suppliers operate, which may have data protection laws different from those in your home jurisdiction. We rely on appropriate contractual clauses, supplier agreements, and operational safeguards to protect information during such transfers. By using our Services for international bookings, you understand that cross border transfers may be necessary to complete your arrangements.

European residents should note that our primary processing occurs in the United States; where the General Data Protection Regulation or UK equivalent applies, we identify our legal bases and additional rights in supplemental notices when required.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in law, technology, or our business practices. The revised version will be posted on this page with an updated "Last Updated" date. If changes are material, we may provide additional notice such as a banner on the Site or an email to registered users where appropriate. Continued use of the Site or Services after the effective date constitutes acceptance of the revised Policy, except where your explicit consent is required.

We encourage you to review this page regularly. Prior versions may be available upon request where we maintain archives.

Contact Us

If you have questions about this Privacy Policy, wish to exercise privacy rights, or need assistance with your personal information, please contact TravelGyd Adventures LLC:

TravelGyd Adventures LLC
651 N Broad St, Suite 201
Middletown, DE 19709, USA
New Castle County, State of Delaware
Phone: +1 (302) 618-4073
Email: [email protected] or [email protected]
Website: https://travelgyd.travel

We will respond to privacy related requests within a reasonable timeframe and in accordance with applicable law. If you are not satisfied with our response, you may have the right to lodge a complaint with a data protection authority or state regulator in your place of residence where such rights exist.